At Turaz.online, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy explains how you can request a refund and under what conditions a refund will be issued.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Defective Products: If the product you received is damaged or defective, you are eligible for a refund or replacement.
- Incorrect Orders: If we sent the wrong product, size, or variant that does not match your order, you are eligible for a refund.
- Non-Delivered Orders: If your order was not delivered within the estimated delivery time (and no tracking update shows the package in transit), you may request a refund.
To be eligible for a refund, the product must be unused, in the same condition that you received it, and in the original packaging.
2. Non-Refundable Items
Certain products may not be eligible for refunds, including:
- Perishable goods (e.g., food items, flowers).
- Custom-made or personalized items.
- Digital products or downloadable content.
- Sale items or items purchased with a discount.
3. Return and Refund Process
If you believe you are eligible for a refund, please follow these steps:
- Contact Us: Email us at [Insert Contact Email] or call us at [Insert Contact Phone Number] within [Insert Timeframe, e.g., 14 days] of receiving your order. Provide your order number, details of the product, and the reason for the refund request.
- Return the Product: If your refund request is approved, we will provide instructions on how to return the product to us. You will be responsible for shipping costs unless the return is due to a defective or incorrect item.
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our refund eligibility criteria. If approved, we will process your refund.
4. Refund Timeframe
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [Insert Timeframe, e.g., 7-10 business days], and the amount will be automatically credited to your original payment method.
Please note that processing times may vary depending on your bank or payment provider.
5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please follow these steps:
- Check your bank account again.
- Contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
- If you have done all of this and still have not received your refund, please contact us at [Insert Contact Email].
6. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, contact us at [Insert Contact Email].
7. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (defective or incorrect item).